- Category: General
- Last Updated on 05 December 2013
- Written by Super User
Our Mission Statement
To provide “wow” services to the most sophisticated travelers with luxury, privately guided and fully bespoke touring holidays, which promise authentic, unique and exclusive, once-in-a-life time experiences coupled with personalized customer service.
As the first high-end tour operator in the luxury tourism industry in Vietnam, we not only want to capitalize on our position, but also to develop and grow from it. Through joint-ventures and buying small niche companies in the luxury services industry, we are striving to be able to provide top notch luxury services in Vietnam and elsewhere. Our vision is to become the leading tour operator and DMC in Vietnam by our 15th anniversary in 2020 and one of the Asia’s leading luxury tour operators, with a potential IPO thereafter.
Luxury Travel Ltd. was founded in 2004 by Mr. Pham Ha, who is an award winning travel entrepreneur. He has worked in the travel industry for over 15 years, traveled extensively, and has become a tourism expert and keynote speaker in the luxury travel industry in Vietnam and around the globe. Pham Ha saw a need for a tour company that would specialize in high quality travel service, with an emphasis on authentic travel experiences, privately guided and fully bespoke holidays. He especially wanted to create personalized tours with an emphasis on culture, and an immersive approach to touring. To that end, Pham Ha designed Luxury Travel University programs for his colleagues. Travel advisors are well trained to become the ultimate luxury travel advisors and part of a team with great passion and a deep knowledge of tourism. Those who go through the training develop great pride in their company, expertise in luxury accommodation, unparalleled salesmanship, and customer care and service skills without equal. Tour guides speak many different languages and become adept at working with Western travelers. All company operations are run by experienced, creative and passionate managers, luxury travel advisors, guides and chauffeurs.
Having opened in 2004, we were the first luxury tour operator and DMC. Based in Hanoi, with offices throughout Vietnam, Cambodia, Laos, Myanmar and Thailand, Luxury Travel is exceptional at designing tailor-made tours and providing unique travel experiences. Luxury Travel Ltd. has its own offices, luxury vehicles, award winning luxury travel advisors, and representative offices in California, London, Berlin, and Sydney. Our company has German, French and English departments, staffed by both expatriates and locals. The company’s depth of experience and large infrastructure enable it to create unique itineraries with the operational confidence to fulfill the most sophisticated client expectations. You and your customers will have access to a seasoned luxury travel advisor who will offer unparalleled advice and personal service. We have a deep understanding of this still relatively unexplored part of the world, and our luxury travel advisors are constantly breaking new ground and develop innovative and interesting new tours.
What Do We Do?
We provide tailor-made custom travel services for individual tours, business travel, meetings, conferences and exhibitions (MICE). Further, our company serves a wide range of luxury travelers (ranging from 1 to 1000 people) from leisure travelers to prime ministers. We can set up the perfect tours catering to couples (including honeymooners), families, museum groups, foodies, golfers, spa and yoga enthusiasts, scuba divers and many other special interest travelers. Not only that, but travelers with dietary restrictions or mobility issues can be accommodated in most destinations.
Luxury Travel serves thousands of satisfied travelers every year and targets 30% annual growth. The company is proud of its 99% satisfaction rate and we have a repeat client rate of over 60%. This is why we have won numerous travel awards recognizing the best luxury tour operators. We believe that nothing is impossible, so you name it, and we make it happen in style.
We invest in product development, and will keep you up to date on the latest tours and trendiest products available in the region. Each tour is designed to capture the crème de la crème of culture and food in each region, allowing travelers to really get a feel for the places they visit. The beauty of our products is that they illustrate the knowledge, sophistication and flair for service that is the standard for our expatriate and local travel experts. We live in the countries that we serve, and love Southeast Asia, which is why we strive to ensure that travelers feel the same way.
Our Core Values
At Luxury Travel Ltd., people are always our top priority and concern, because we too are people working in the tourism and service industry, and we are proud to be a part of the first luxury travel company in Vietnam.
Luxury travel is being redefined as experiential, and we provide great experiences for our guests. Customers are the greatest asset of our ethical business, and customer care is at the heart of what we do.
Education, continuous innovation and creativity are the lifeblood of our company. We respect each other and welcome individual differences, so that each person can contribute their unique views and skills to the organization.
Luxury Travel Ltd. is a company filled with friendship, pride and peak professional performance.
All "luxers" are devoted to Luxury Travel Ltd. and great things happen when we join together side by side to achieve our goals!
Our Sacred Protector
One of the four sacred animals, the turtle holds a special place in Vietnamese culture, being closely link to Vietnam’s rich river system and its culture of wet rice cultivation. The sacred and mystical creature is considered a protector, and it also the spiritual symbol guiding the company culture of Luxury Travel.
The turtle is been chosen as the sacred animal of the company because it symbolizes so many things: the harmony of heaven and earth, good and talented people, prosperity, longevity, knowledge, spirituality, peace, stability and sustainability.
According to legend, the Hoan Kiem turtle is 500 years old and may appear on days celebrated in the capital. It is a signal of luck for anyone to spot this ancient creature. Since the founding of Luxury Travel Ltd. in 2004, the company founders and its luxury travel advisors (Luxers) have seen this giant turtle twice and believe that it has been a signal to build the company to last and find prosperity under the protection of the golden turtle.
Our Commitment to You
We at Luxury Travel Ltd. have a long tradition of putting our customers first. We understand the benefits of an excellent working environment for our colleagues who add value to our company. We commit to provide you with the highest level of professionalism and top notch services, as well as fast, accurate and unique travel experiences for your clients. More than that, we commit to acknowledge your every enquiry within 12 hours, and to make sure that you have custom tours arranged within 24 hours, at the latest.
The Highest Standards of Service and Professionalism
As a high-end tour operator and DMC, we set a very high standard in our company for the benefit of our clients. We are committed to operating with the highest standards of service and professionalism, while continuing to improve on the qualities that make us not just good, but great. Our job is to reward you and your customers with unique travel experiences, and we continue to raise the bar in order to exceed even the most sophisticated client‘s expectations. We listen carefully to our travel partners in order to deliver the right itineraries, experiences and services, in response to the demands of the changing market and the needs of customers.
24/7 Concierge Service on the Ground
We guarantee that you and your customers will have 24/7 support on the ground, and that each booking has one dedicated staff member from beginning to end. Customers have access to our offices around Indochina, Myanmar and Thailand and can call us around the clock on our customer hotline. Our team (both locals and expatriates) speak French, English and German, so we can handle international enquiries and fix any problem right away on your behalf.
Keep Learning to Keep Growing
Travel advisors are well trained to become the ultimate luxury travel advisors and part of a team with great passion and a deep knowledge of tourism. Those who go through the training develop great pride in their company, expertise in luxury accommodations, unparalleled salesmanship, and customer care and service skills without equal. Our excellent tour guides speak many different languages and become adept at working with Western travelers.We’ll help travelers satisfy their passion for travel by sharing our insider knowledge, while our connections will get them access to unique places and one-of-a-kind experiences.
An Investment in Product Development
Our purchasing team and product development ensures fresh, trendy and innovative products in the market. We often announce new tours in our five destinations (especially Indochina and Myanmar) and we negotiate with suppliers for the best rates. Our team visits and reviews all new luxury hotels and resorts to keep you informed, and to ensure that accommodations meet our luxury standards. Furthermore, many products are our signature packages and unique to Luxury Travel.
We Keep You Updated on the Best Deals Available
As a DMC, we have strong purchasing power with suppliers, including luxury hotels, resorts, cruises, trains, airlines, etc. This means that we get the best deals available in the industry and we pass them on to our customers. So, if you need a quotation on your existing tour programs or a quotation for a last minute booking, send it to us, and we guarantee the best value for the money!
Our Quality Assurance
Our slogan is “Serving Today’s Most Sophisticated Travelers”, and we seek to serve more than the average traveler. We have long-established relationships with our local luxury suppliers, ensuring not only competitive prices, but also quality service. To ensure the comfort of our travelers, we always use private transport when traveling by road. We have our own modern fleet of air-conditioned vehicles, ranging from a standard car to a 16-seat Mercedes Benz luxury van to a full size coach. Other modes of transport include private yachts, private jets, helicopters and luxury trains. We book accommodations appropriate to the type of tour selected and the client’s preferences. This can vary greatly, from boutique 4-star hotels bursting with character to luxury beach resorts. Whatever the selected standard of accommodation, we use the best at that level. We have visited our destinations, and have personally checked out the finest hotels, resorts and restaurants designed for discriminating travelers, so we guarantee that they will like what we suggest.
Responsible tourism is defined as: “Travel conducted in such manner as not to harm or degrade the cultural or natural environment of the places visited. “Acting as a local and responsible tour operator, we aim to create better places for people to visit and better places for people to live. We are committed to making our business more sustainable and responsible. We believe that by taking measured steps to build corporate and social responsibility into every aspect of our business, we can reduce the negative effects of the travel industry on our environment, and accentuate the positive impact of tourism by working to preserve the destinations we love for future generations. We continue to explore innovative and positive ways to promote Southeast Asia, while showcasing the beauty of its countries through responsible travel. In fact, in 2008, Luxury Travel won an award for sustainable development, and we are confident that, with your help, more awards are on the way.
We Care About You and Your Guests
We will help you to sell more and worry less. We represent you and your company in each destination and protect your brand name and reputation. We understand how competitive the market is now and how customers are more difficult and demanding, wanting more value for the money, but expecting the highest level of service. We offer you and your clients hassle and worry free service, with a commitment to providing the best services in each category. We pay attention to the details, while offering easy and convenient payment options and reasonable terms. We make sure to clear our debt at the end of every month and we guarantee that your customers will be fully satisfied with our services.