Luxury Travel to Vietnam and Indochina

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Booking Guidelines

Terms and Conditions for Working with Luxury Travel Ltd


AGREEMENT

 

BETWEEN

 

Vietnamese Name: Công Ty TNHH Du Lịch Sang Trọng Việt Nam.

Internationally traded under the name "Luxury Travel" company license: 0101622092

International Tour Operator Licence: 01-074/TCDL – GP LHQT

Head Office Address: 05 Nguyen Truong To Street, Ba Dinh Dist, Hanoi, Vietnam

Phone:+84.4.39274120, Fax:+ 84.4.39274118  Hotline 24/07:+ 84.1234 68 69 96 –

Email: This email address is being protected from spambots. You need JavaScript enabled to view it.     Website: www.LuxuryTravels.Asia

Representative: Mr. Pham Manh Ha

Position: Founder and CEO

(Hereafter referred to as "Luxury Travel")

 

AND

 

Company Name: ----------------------------------------------

Representative:----------------------------------------------

Position:----------------------------------------------

Address: ----------------------------------------------

Website: ----------------------------------------------

Email: ----------------------------------------------

Phone:+ --------------------------------------  Fax ----------------------------------------------

 

 

 

(Hereafter referred to as "The Agent")

 

The Agent agrees to buy services from Luxury Travel with the following terms and conditions:

 

1)      The Agent is entitled to a commission of 10% from the tour-packaged prices published on our web site, flyer, brochure and public tariff book. This commission will not be included with other promotional discounts or reductions.

 

2)     Quotations: Confidential tariff book is net and non-commissionable. When required, Luxury Travel will quote for specific requests from the agent. The quoted prices are then net prices to the Agent and therefore no commission is applicable. The Agent will have to add their mark up to passengers. Quotations are subject to change according to the local economic situation at the time.

 

3)     Confirmations: Bookings are made to our Reservation Office at Email: This email address is being protected from spambots. You need JavaScript enabled to view it. , facsimile: +84.4.39274118 or voice phone: +84.4.39274120 and shall be confirmed within 24 hours. Until full payment has been received, Luxury Travel reserves the right to alter the price for its confirmed service.

 

4)     Payment terms: The agent will pay Luxury Travel in full for all clients/ground arrangements 30 days prior to client’s arrival. Payment should be made with PayPal, Visa or Mastercard, with a 3% surcharge for Mastercard or Visa and 4% for AMEX. Alternatively, payment can be transferred to the account below:

The bank account name: LUXURY TRAVEL CO., LTD
The bank name: ANZ Bank, Hanoi Branch
The bank branch: Hanoi Branch
The International Banking Account Number: 6276881
Bank Swift Code: ANZB VNVX
The bank address: 14 Le Thai To Street, Hanoi, Vietnam
Website: www.anz.com/vietnam

Luxury Travel must be informed by either fax or e-mail as soon as the remittance has been made.

 

5)     Deposit: 20% of total value for the arrangements or US$ 100 per person (whichever amount is larger) is required as a NON-REFUNDABLE deposit when booking is confirmed.

 

6)     Cancellations and Refunds: All cancellations must be made in writing either by fax or e-mail. Cancellations will be charged as follows:

 

  • More than 30 days before arrival: no cancellation charge, although non-refundable deposit will be forfeited.
  • 29 - 13 days before arrival: 20% charge
  • 12 - 7 days before arrival: 40% charge
  • Less than 7 days before arrival: 100% charge

 

7)     Liability, Insurance and Non-Use of Services: No refunds or exchanges can be made in respect of accommodation, meals, sightseeing tours, transport or any other services which are included in the tour prices but not utilized by the tour member.

Luxury Travel is not responsible for any loss, injury or damage sustained by passengers. Additional expenses incurred due to delays, accidents, natural disaster, political actions and unrest must be covered by the passengers. Passengers are required to have full travel insurance.

Airline schedules and local conditions may affect accommodation and itineraries. Should this occur, Luxury Travel will endeavor to substitute a suitable arrangement of similar value. Participation on any tours implies full agreement to the above conditions by all parties involved.

 

8)    Complaints/Refunds Procedure:Luxury Travel will act as an intermediary between the clients and other service suppliers such as hotels, boat, air and train companies in the event of any complaint.

 

9)     Validity: The terms and conditions of this contract come into force upon the day that both the Agent and Luxury Travel have signed a copy and Luxury Travel receives a signed copy from the Agent. This contract shall be formed on a rolling basis from year to year, without the need for renewal. Only a more recent contract will override the above terms and conditions.

 

…………………………….…………….., Date

 

 

 

Signed By:                                                                                                        Signed by:

 

 

……………………………                     ……………………………

 

Representative of The Agent                                Representative of Luxury Travel

 

Live support

    Available Monday - Saturday, 9 AM - 6 PM EST

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Our brand's address

Brands in Argentina: Buenos Aires, Argentina

T: (0054-11) 4758-4854, E: es@luxurytravelvietnam.com

Brands in USA: 1085 Tasman Dr. # 42 Sunnyvale, Ca. USA 94089

T: 408-734-9922, E: usa@luxurytravelvietnam.com

Sales & Marketing Office (Europe) : Parkstraat 108 bus 71, 3000 Leuven - Belgium

T: +32 15 230 547, E: info@salesmarketingeurope.eu 

H. Office: 05 Nguyen Truong To Str, Ba Dinh Dist, Hanoi,Vietnam

T: +844.39274120, E: sales@luxurytravelvietnam.com

Brands in AUS:   12/99 Brookwater Drive Brookwater Old 4300 Au

T: +617 3814 5448, E: Australia@luxurytravelvietnam.com