As a travel company who engage with various stakeholders in tourism, namely consumers, tour guides, travel agencies, hotels, transport companies, restaurants, and attractions, Luxury Travel understands our key role and influence in the sustainability development of tourism. Therefore, we are committed to promoting sustainability. We aim to follow, implement and promote good sustainability practices to maximize positive impacts and minimize negative impacts on tourism of our operations and to influence our clients and partners to do the same.
Our sustainability policy is divided into 10 themes. Each theme consists of a set of principles and practical actions accordingly.
We commit to sustainability management, practiced by these following actions:
• To have an appointed employee who is responsible for sustainability coordinator tasks;
• To have a sustainability mission statement that is communicated to customers, partners, and suppliers;
• To have an accessible and written sustainability policy that aims for a reduction of the negative social, cultural, economic and environmental impacts of the company's activities; and includes employee related health and safety aspects;
• To conduct baseline assessment of the company's performance on sustainable practices;
• To have sustainability action plan with clear targets, actions, measures, responsibilities and time planning;
• To develop documented procedures to monitor and evaluate the implementation of the sustainability policy, objectives, and targets;
• To ensure company's transparency in sustainability by public reporting and communicating;
• To ensure that all staff are fully aware of our Sustainability Policy and are committed to implementing and improving it.
We commit to complying with all national legislation, regulations, and codes of practice.
We commit to sustainable internal management by having clear written and well-communicated social policy that includes the following principles:
• To grant employees the freedom of employment and contract termination with notice (ideally minimum one month) and without penalty
• To include labor conditions according to national labor law and job description in the employment contract;
• The wage rate is to be mentioned in the contract and above the national legal wage;
• To determinate and compensate of overtime working hours based on agreement;
• To ensure good working conditions at least in compliance with national regulations such as medical insurance, health and safe policy,..
• To grant employees fixed paid yearly holiday and sick leave and unpaid annual leave allowance;
We commit to practice human rights by ensuring the enforcement of the following practices:
• To declare not to hinder trade union membership, collective labor negotiations, and representation of members by trade unions;
• To prohibit discriminations, regard to recruitment, conditions of employment, access to training and senior positions, or promotion in terms of gender, race, age, disability, ethnicity, religion/beliefs or sexual orientation;
• To ensure all employees have an equal chance and access to resources and opportunities for personal development through regular training, education;
We commit to practice environmental protection and enhance community relations by ensuring the enforcement of the following practices:
• Commit to optimize daily printing efficiency, use cleaning paper. Otherwise, we ensure to use friendly paper for brochure and implement measurements to reduce brochure wastage.
• Contribute to the protection and preservation of local historical, archaeological, culturally, and spiritually important properties and sites, and not impede access to them by local residents;
• Use electricity more efficiently. To do so, we commit to purchasing energy efficient lighting for all areas (when available), switch off lights and equipment when not in use, set equipment by default in the energy-saving mode, where this is feasible;
• Develop and implement a solid waste reduction and recycling policy, with quantitative goals;
• Take measures to reduce the amount of packaging materials and not provide non-recyclable or non-biodegradable package materials;
• Take action to reduce the amount of (non-refillable) plastic bottles of drinking water for office use;
• Comply with national legislation of wastewater treatment, which should be reused or released safely;
We try to achieve a tourism supply chain that is fully sustainable. The partner accommodations play an important role in achieving this and are stimulated and motivated to adapt sustainable practices.
We commit to this by ensuring that through our accommodation supply chain, the rights of children are respected
We value animal and community welfare extremely high and aims at tours that only leave a minor footprint. We are safeguarding the authenticity of the communities and the natural environment, and are strongly against harming wildlife and polluting the environment.
We commit to this by;
• Communicating our sustainability objectives and requirements to contracted and other relevant excursion providers by distributing this information via code of conducts, representative agents, social media, email, discussions, and/or meetings, to minimize negative visitor impact and maximize enjoyment;
• Not offering excursions in which wildlife is held captive, except for properly regulated activities in compliance with local, national, and international law;
• Having skilled and/or certified guides to guide our guests in sensitive cultural sites, heritage sites, or ecologically sensitive destinations;
• Promoting and advise our guests on excursions and activities which directly involve and support local communities by purchasing services or goods, traditional crafts and local (food) production methods, or visiting social projects;
• Promoting and advising our guests on excursions and activities which support local environment and biodiversity such as visiting protected areas or environmental protection projects;
We aim at involving as many locals as possible by employing them in the tourism business. We stand for a fair and safe working environment that supports and respects local communities.
We commit to this by;
• Ensuring a social policy and human rights for Tour leaders, local representatives and guides
• Ensuring that our local employees are informed on relevant aspects of our sustainability policy and comply with it
• Having our tour leaders, local representatives and guides inform clients on relevant sustainability matters in the destination (e.g. protection of flora, fauna, and cultural heritage, resource use), social norms and values (e.g. tips, dressing code and photography) and human rights (e.g. sexual exploitation);
We aim to maximize positive impacts and minimize negative impacts at destination to ensure the sustainable development of the places that we operate in.
We commit to this by:
• Comply with legally based spatial planning, protected areas and heritage regulations. Also with destination management strategies of local, regional and national authorities;
• Not promote souvenirs which contain threatened flora and fauna species as indicated in the CITES treaty and the IUCN 'Red List'; or historic and archaeological artefacts (such as: rhino horn, tiger bone glue, Animal skins and furs);
Customer's welfare and information are very important to us. At Luxury Travel, we ensure clear and constant communication and high protection to our clients. We commit to this by:
• Provide to our clients relevant information about the destination and trips ( including destination information, health and safety matters in the destination )
• Inform customers about sustainable issues in the destination such us: respect of children, preferen for local services and goods, respect culture and traditional, sexual exploitation, environmental issues and animal welfare.
• Provide customers with contact person and a telephone number which is permanently available for emergency situations